Ford Ecosport: Information and Entertainment System - General Information / Diagnosis and Testing - Information and Entertainment System
Ford Ecosport 2014-2024 Service and Repair Manual / Information and Entertainment Systems / Information and Entertainment System - General Information / Diagnosis and Testing - Information and Entertainment System
Diagnostic Trouble Code (DTC) Chart
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Module | DTC | Description | Action |
|---|---|---|---|
| ACM | B13F7:13 | Audio Input 1: Circuit Open | GO to Pinpoint Test K |
| ACM | B13F8:13 | Audio Input 2: Circuit Open | GO to Pinpoint Test K |
| ACM | B13F9:13 | Audio Input 3: Circuit Open | GO to Pinpoint Test K |
| ACM | B150C:55 | Automobile Audio Bus (A2B) Node 1: Not Configured | GO to Pinpoint Test C |
| ACM | B150C:87 | Automobile Audio Bus (A2B) Node 1: Missing Message | GO to Pinpoint Test C |
| ACM | B150C:8F | Automobile Audio Bus (A2B) Node 1: Erratic | GO to Pinpoint Test C |
| ACM | B1511:01 | Automobile Audio Bus (A2B) Master Node: General Electrical Failure | GO to Pinpoint Test C |
| ACM | B1511:11 | Automobile Audio Bus (A2B) Master Node: Circuit Short To Ground | GO to Pinpoint Test C |
| ACM | B1511:12 | Automobile Audio Bus (A2B) Master Node: Circuit Short To Battery | GO to Pinpoint Test C |
| ACM | B1511:13 | Automobile Audio Bus (A2B) Master Node: Circuit Open | GO to Pinpoint Test C |
| ACM | B1511:95 | Automobile Audio Bus (A2B) Master Node: Incorrect Assembly | GO to Pinpoint Test C |
| ACM | B1A01:01 | Speaker #1: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A01:11 | Speaker #1: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A01:12 | Speaker #1: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A01:13 | Speaker #1: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A02:01 | Speaker #2: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A02:11 | Speaker #2: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A02:12 | Speaker #2: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A02:13 | Speaker #2: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A03:01 | Speaker #3: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A03:11 | Speaker #3: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A03:12 | Speaker #3: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A03:13 | Speaker #3: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A04:01 | Speaker #4: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A04:11 | Speaker #4: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A04:12 | Speaker #4: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A04:13 | Speaker #4: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A06:01 | Speaker #6: General Electrical Failure | GO to Pinpoint Test E |
| ACM | B1A06:11 | Speaker #6: Circuit Short To Ground | GO to Pinpoint Test E |
| ACM | B1A06:12 | Speaker #6: Circuit Short To Battery | GO to Pinpoint Test E |
| ACM | B1A06:13 | Speaker #6: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A07:13 | Speaker #7: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A08:13 | Speaker #8: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A09:13 | Speaker #9: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A10:13 | Speaker #10: Circuit Open | GO to Pinpoint Test E |
| ACM | B1A56:11 | Antenna: Circuit Short To Ground | GO to Pinpoint Test A |
| ACM | B1A56:15 | Antenna: Circuit Short To Battery Or Open | GO to Pinpoint Test A |
| ACM | B1A89:11 | Satellite Antenna: Circuit Short To Ground | GO to Pinpoint Test B |
| ACM | B1A89:13 | Satellite Antenna: Circuit Open | GO to Pinpoint Test B |
| ACM | B1D55:11 | Antenna #2: Circuit Short To Ground | GO to Pinpoint Test A |
| ACM | B1D55:15 | Antenna #2: Circuit Short To Battery Or Open | GO to Pinpoint Test A |
| ACM | U0100:00 | Lost Communication With ECM/PCM 'A': No Sub Type Information | GO to Pinpoint Test Y |
| ACM | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AA |
| ACM | U0238:00 | Lost Communication With Digital Audio Control Module 'D': No Sub Type Information | GO to Pinpoint Test AB |
| ACM | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AE |
| ACM | U201A:54 | Control Module Main Calibration Data: Missing Calibration | GO to Pinpoint Test AI |
| ACM | U201A:57 | Control Module Main Calibration Data: Invalid/Incompatible Software Component | GO to Pinpoint Test AI |
| ACM | U201B:54 | Control Module Calibration Data #2: Missing Calibration | GO to Pinpoint Test AI |
| ACM | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AI |
| ACM | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AJ |
| ACM | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AJ |
| ACM | U3000:96 | Control Module: Component Internal Failure | GO to Pinpoint Test AJ |
| ACM | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AF |
| ACM | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AG |
| APIM | B1087:01 | LIN Bus 'A': General Electrical Failure | GO to Pinpoint Test G |
| APIM | B108E:01 | Display: General Electrical Failure | GO to Pinpoint Test J |
| APIM | B108E:4B | Display: Over Temperature | GO to Pinpoint Test I |
| APIM | B108E:4B | Display: Over Temperature | GO to Pinpoint Test J |
| APIM | B108E:87 | Display: Missing Message | GO to Pinpoint Test I |
| APIM | B108E:87 | Display: Missing Message | GO to Pinpoint Test J |
| APIM | B119F:01 | GPS Antenna: General Electrical Failure | GO to Pinpoint Test R |
| APIM | B119F:13 | GPS Antenna: Circuit Open | GO to Pinpoint Test R |
| APIM | B1252:11 | USB Port: Circuit Short To Ground | GO to Pinpoint Test N |
| APIM | B1252:13 | USB Port: Circuit Open | GO to Pinpoint Test N |
| APIM | B12B8:11 | USB Port #2: Circuit Short To Ground | GO to Pinpoint Test N |
| APIM | B14FD:11 | External Media Control Connectivity: Circuit Short To Ground | GO to Pinpoint Test N |
| APIM | B1D79:11 | Microphone Input: Circuit Short To Ground | GO to Pinpoint Test M |
| APIM | B1D79:12 | Microphone Input: Circuit Short To Battery | GO to Pinpoint Test M |
| APIM | B1D79:13 | Microphone Input: Circuit Open | GO to Pinpoint Test M |
| APIM | U0121:00 | Lost Communication With Anti-Lock Brake System (ABS) Control Module 'A': No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0151:00 | Lost Communication With Restraints Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0159:00 | Lost Communication With Parking Assist Control Module 'A': No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0184:00 | Lost Communication With Radio: No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0198:00 | Lost Communication With Telematic Control Module 'A': No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0238:00 | Lost Communication With Digital Audio Control Module 'D': No Sub Type Information | GO to Pinpoint Test AL |
| APIM | U0415:00 | Invalid Data Received from Anti-Lock Brake System (ABS) Control Module 'A': No Sub Type Information | GO to Pinpoint Test AM |
| APIM | U0422:00 | Invalid Data Received From Body Control Module: No Sub Type Information | GO to Pinpoint Test AM |
| APIM | U0423:00 | Invalid Data Received from Instrument Panel Cluster Control Module: No Sub Type Information | GO to Pinpoint Test AM |
| APIM | U0452:00 | Invalid Data Received From Restraints Control Module: No Sub Type Information | GO to Pinpoint Test AM |
| APIM | U1A00:87 | Private Communication Network: Missing Message | GO to Pinpoint Test B |
| APIM | U2013:01 | Switch Pack: General Electrical Failure | GO to Pinpoint Test G |
| APIM | U2013:16 | Switch Pack: Circuit Voltage Below Threshold | GO to Pinpoint Test G |
| APIM | U2013:17 | Switch Pack: Circuit Voltage Above Threshold | GO to Pinpoint Test G |
| APIM | U2013:63 | Switch Pack: Circuit/Component Protection Time-Out | GO to Pinpoint Test G |
| APIM | U2017:45 | Control Module Software #2: Program Memory Failure | GO to Pinpoint Test AN |
| APIM | U2017:51 | Control Module Software #2: Not Programmed | GO to Pinpoint Test AN |
| APIM | U2017:52 | Control Module Software #2: Not Activated | GO to Pinpoint Test AN |
| APIM | U2017:54 | Control Module Software #2: Missing Calibration | GO to Pinpoint Test AN |
| APIM | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AN |
| APIM | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AN |
| APIM | U3000:04 | Control Module: System Internal Failures | GO to Pinpoint Test AO |
| APIM | U3000:09 | Control Module: Component Failures | GO to Pinpoint Test AO |
| APIM | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AO |
| APIM | U3000:88 | Control Module: Bus Off | GO to Pinpoint Test AL |
| APIM | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AF |
| APIM | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AG |
| DSP | B13FB:11 | Audio Enable Line: Circuit Short To Ground | GO to Pinpoint Test C |
| DSP | B1A01:01 | Speaker #1: General Electrical Failure | GO to Pinpoint Test F |
| DSP | B1A01:11 | Speaker #1: Circuit Short To Ground | GO to Pinpoint Test F |
| DSP | B1A01:12 | Speaker #1: Circuit Short To Battery | GO to Pinpoint Test F |
| DSP | B1A01:13 | Speaker #1: Circuit Open | GO to Pinpoint Test F |
| DSP | B1A02:01 | Speaker #2: General Electrical Failure | GO to Pinpoint Test F |
| DSP | B1A02:11 | Speaker #2: Circuit Short To Ground | GO to Pinpoint Test F |
| DSP | B1A02:12 | Speaker #2: Circuit Short To Battery | GO to Pinpoint Test F |
| DSP | B1A02:13 | Speaker #2: Circuit Open | GO to Pinpoint Test F |
| DSP | B1A03:01 | Speaker #3: General Electrical Failure | GO to Pinpoint Test F |
| DSP | B1A03:11 | Speaker #3: Circuit Short To Ground | GO to Pinpoint Test F |
| DSP | B1A03:12 | Speaker #3: Circuit Short To Battery | GO to Pinpoint Test F |
| DSP | B1A03:13 | Speaker #3: Circuit Open | GO to Pinpoint Test F |
| DSP | B1A04:01 | Speaker #4: General Electrical Failure | GO to Pinpoint Test F |
| DSP | B1A04:11 | Speaker #4: Circuit Short To Ground | GO to Pinpoint Test F |
| DSP | B1A04:12 | Speaker #4: Circuit Short To Battery | GO to Pinpoint Test F |
| DSP | B1A04:13 | Speaker #4: Circuit Open | GO to Pinpoint Test F |
| DSP | B1A05:01 | Speaker #5: General Electrical Failure | GO to Pinpoint Test F |
| DSP | B1A05:11 | Speaker #5: Circuit Short To Ground | GO to Pinpoint Test F |
| DSP | B1A05:12 | Speaker #5: Circuit Short To Battery | GO to Pinpoint Test F |
| DSP | B1A05:13 | Speaker #5: Circuit Open | GO to Pinpoint Test F |
| DSP | B1A06:01 | Speaker #6: General Electrical Failure | GO to Pinpoint Test F |
| DSP | B1A06:11 | Speaker #6: Circuit Short To Ground | GO to Pinpoint Test F |
| DSP | B1A06:12 | Speaker #6: Circuit Short To Battery | GO to Pinpoint Test F |
| DSP | B1A06:13 | Speaker #6: Circuit Open | GO to Pinpoint Test F |
| DSP | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| DSP | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AA |
| DSP | U0184:00 | Lost Communication With Radio: No Sub Type Information | GO to Pinpoint Test AC |
| DSP | U0198:00 | Lost Communication With Telematic Control Module 'A': No Sub Type Information | GO to Pinpoint Test AD |
| DSP | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AE |
| DSP | U0422:00 | Invalid Data Received From Body Control Module: No Sub Type Information | GO to Pinpoint Test AH |
| DSP | U201A:51 | Control Module Main Calibration Data: Not Programmed | GO to Pinpoint Test AI |
| DSP | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AI |
| DSP | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AI |
| DSP | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AJ |
| DSP | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AJ |
| DSP | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AF |
| DSP | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AG |
| GFM | B1D19:49 | Compact Disc Unit: Internal Electronic Failure | GO to Pinpoint Test AJ |
| GFM | B1D19:4B | Compact Disc Unit: Over Temperature | GO to Pinpoint Test L |
| GFM | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| GFM | U0184:00 | Lost Communication With Radio: No Sub Type Information | GO to Pinpoint Test AC |
| GFM | U2013:63 | Switch Pack: Circuit/Component Protection Time-Out | GO to Pinpoint Test AJ |
| GFM | U201A:51 | Control Module Main Calibration Data: Not Programmed | GO to Pinpoint Test AJ |
| GFM | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AJ |
| GFM | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AJ |
| GFM | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AF |
| GFM | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AG |
| SCCM | B1380:11 | Steering Wheel Right Switch Pack: Circuit Short To Ground | GO to Pinpoint Test H |
| SCCM | B1380:13 | Steering Wheel Right Switch Pack: Circuit Open | GO to Pinpoint Test H |
| SCCM | B1380:4A | Steering Wheel Right Switch Pack: Incorrect Component Installed | GO to Pinpoint Test H |
| SCCM | B1380:96 | Steering Wheel Right Switch Pack: Component Internal Failure | GO to Pinpoint Test H |
| SCCM | B1380:9E | Steering Wheel Right Switch Pack: Stuck On | GO to Pinpoint Test H |
| TCU | B116C:04 | External SIM Cable/SIM Card: System Internal Failures | GO to Pinpoint Test AJ |
| TCU | B1246:11 | GSM (Group System for Mobile) Antenna: Circuit Short To Ground | GO to Pinpoint Test T |
| TCU | B1246:13 | GSM (Group System for Mobile) Antenna: Circuit Open | GO to Pinpoint Test T |
| TCU | B1D55:11 | Antenna #2: Circuit Short To Ground | GO to Pinpoint Test U |
| TCU | B1D55:13 | Antenna #2: Circuit Open | GO to Pinpoint Test U |
| TCU | U0100:00 | Lost Communication With ECM/PCM 'A': No Sub Type Information | GO to Pinpoint Test Y |
| TCU | U0140:00 | Lost Communication With Body Control Module: No Sub Type Information | GO to Pinpoint Test Z |
| TCU | U0155:00 | Lost Communication With Instrument Panel Cluster (IPC) Control Module: No Sub Type Information | GO to Pinpoint Test AA |
| TCU | U0253:00 | Lost Communication With Accessory Protocol Interface Module: No Sub Type Information | GO to Pinpoint Test AE |
| TCU | U2100:00 | Initial Configuration Not Complete: No Sub Type Information | GO to Pinpoint Test AI |
| TCU | U2101:00 | Control Module Configuration Incompatible: No Sub Type Information | GO to Pinpoint Test AI |
| TCU | U3000:04 | Control Module: System Internal Failures | GO to Pinpoint Test AK |
| TCU | U3000:09 | Control Module: Component Failures | GO to Pinpoint Test AK |
| TCU | U3000:41 | Control Module: General Checksum Failure | GO to Pinpoint Test AJ |
| TCU | U3000:42 | Control Module: General Memory Failure | GO to Pinpoint Test AJ |
| TCU | U3000:52 | Control Module: Not Activated | GO to Pinpoint Test AK |
| TCU | U3000:56 | Control Module: Invalid/Incompatible Configuration | GO to Pinpoint Test AJ |
| TCU | U3003:16 | Battery Voltage: Circuit Voltage Below Threshold | GO to Pinpoint Test AF |
| TCU | U3003:17 | Battery Voltage: Circuit Voltage Above Threshold | GO to Pinpoint Test AG |
Symptom Charts
Symptom Chart: Radio
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| A module does not respond to the diagnostic scan tool |
REFER to: Communications Network (418-00 Module Communications Network, Diagnosis and Testing). |
| The AM radio is inoperative | GO to Pinpoint Test A |
| The FM radio is inoperative | GO to Pinpoint Test A |
| Poor AM reception | GO to Pinpoint Test A |
| Poor FM reception | GO to Pinpoint Test A |
| Continuous seek or scan in AM / FM mode | GO to Pinpoint Test A |
| Poor satellite radio reception | GO to Pinpoint Test B |
| Poor sound quality or no sound while in satellite radio mode - all other functions operate correctly | GO to Pinpoint Test B |
| The satellite radio is inoperative or does not operate correctly | GO to Pinpoint Test B |
| The audio system does not operate correctly from the radio control panel | GO to Pinpoint Test G |
| One or more steering wheel control button is inoperative | GO to Pinpoint Test H |
| Unable to change the audio source | GO to Pinpoint Test C |
| The display unit displays Audio System Off at regular intervals | GO to Pinpoint Test C |
Symptom Chart: GFM ( CD player)
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The CD player is inoperative | GO to Pinpoint Test L |
| The left or right speakers are inoperative when using the CD player input | GO to Pinpoint Test L |
Symptom Chart: Speakers and Sound Quality - Except 10 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| No sound from all speakers | GO to Pinpoint Test C |
| The left speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test K |
| The right speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test K |
| The left speakers are inoperative when using the CD player input | GO to Pinpoint Test L |
| The right speakers are inoperative when using the CD player input | GO to Pinpoint Test L |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | GO to Pinpoint Test D |
| The instrument panel center speaker is inoperative | GO to Pinpoint Test E |
| The left tweeter speaker is inoperative | GO to Pinpoint Test E |
| The right tweeter speaker is inoperative | GO to Pinpoint Test E |
| The left front door speaker is inoperative | GO to Pinpoint Test E |
| The right front door speaker is inoperative | GO to Pinpoint Test E |
| The left rear door speaker is inoperative | GO to Pinpoint Test E |
| The right rear door speaker is inoperative | GO to Pinpoint Test E |
Symptom Chart: Speakers and Sound Quality - 10 Speaker System
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| No sound from all speakers | GO to Pinpoint Test C |
| The left speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test K |
| The right speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test K |
| Poor sound quality or distorted sound from one or more speakers (not all speakers) | GO to Pinpoint Test D |
| The instrument panel center speaker is inoperative | GO to Pinpoint Test E |
| The left tweeter speaker is inoperative | GO to Pinpoint Test E |
| The right tweeter speaker is inoperative | GO to Pinpoint Test E |
| The left front door speaker is inoperative | GO to Pinpoint Test F |
| The right front door speaker is inoperative | GO to Pinpoint Test F |
| The left rear door speaker is inoperative | GO to Pinpoint Test F |
| The right rear door speaker is inoperative | GO to Pinpoint Test F |
| The subwoofer speaker is inoperative | GO to Pinpoint Test F |
Symptom Chart: Non-Touchscreen Display Unit
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The display unit is blank or black | GO to Pinpoint Test I |
| One or more button on the display unit is inoperative | GO to Pinpoint Test I |
| The image displayed is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear | GO to Pinpoint Test I |
| The image on the display unit is locked or frozen | GO to Pinpoint Test I |
Symptom Chart: Touchscreen Display Unit
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The display unit is blank or black | GO to Pinpoint Test J |
| The display unit is not responsive to touch | GO to Pinpoint Test J |
| The display unit is slow to respond to touch | GO to Pinpoint Test J |
| The image displayed is incorrect, the image color is incorrect, or the image is distorted, flickering, or unclear | GO to Pinpoint Test J |
| The image on the display unit is locked or frozen | GO to Pinpoint Test J |
Symptom Chart: SYNC Features/Media/Phone
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The SYNC system does not operate correctly from the radio control panel | GO to Pinpoint Test G |
| One or more steering wheel SYNC control button is inoperative | GO to Pinpoint Test H |
| The left speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test K |
| The right speakers are inoperative when using Bluetooth and media hub SYNC features | GO to Pinpoint Test K |
| The SYNC system audible prompts are inoperative or do not operate correctly | GO to Pinpoint Test K |
| During a phone call, no incoming audio is heard in the vehicle | GO to Pinpoint Test K |
| Poor sound quality, distorted or no sound while in SYNC mode | GO to Pinpoint Test K |
| Voice command is inoperative or outgoing audio is not transmitted during a phone call | GO to Pinpoint Test M |
| An individual Bluetooth device or feature is inoperative | GO to Pinpoint Test P |
| Unable to pair Bluetooth device or the Bluetooth functionality is inoperative | GO to Pinpoint Test O |
| A USB device is not recognized by the SYNC system or audio files on a USB device are not found using the SYNC system from one or both USB ports | GO to Pinpoint Test N |
| The 911 Assist or Emergency Assistance Not Operational message displays | GO to Pinpoint Test Q |
| SYNC AppLink is inoperative or does not operate correctly | GO to Pinpoint Test V |
| The SYNC Connect remote start feature is inoperative | GO to Pinpoint Test S |
| SYNC Connect is inoperative or does not operate correctly | GO to Pinpoint Test T |
| Android Auto™ or Apple CarPlay™ is inoperative | GO to Pinpoint Test W |
| The SYNC system is unable to discover or log onto a Wi-Fi connection | GO to Pinpoint Test X |
| The SYNC Wi-Fi connection does not operate correctly | GO to Pinpoint Test X |
| A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot | GO to Pinpoint Test X |
| A device (smartphone/laptop) is unable to log onto the vehicle Wi-Fi Hotspot connection after master reset from SYNC Master Reset menu | GO to Pinpoint Test X |
| The vehicle Wi-Fi hotspot feature is inoperative, experiencing poor data speed or cannot stream any data | GO to Pinpoint Test U |
Symptom Chart: Navigation/Compass
Diagnostics in this manual assume a certain skill level and knowledge of Ford-specific diagnostic practices.
REFER to: Diagnostic Methods (100-00 General Information, Description and Operation).
| Condition | Actions |
|---|---|
| The navigation is inoperative or does not operate correctly | GO to Pinpoint Test R |
| SIRIUS Travel Link™ feature is inoperative | GO to Pinpoint Test B |
| The compass is inoperative or does not operate correctly | GO to Pinpoint Test R |
Pinpoint Tests
PINPOINT TEST A: POOR AM (AMPLITUDE MODULATION)
OR FM (FREQUENCY MODULATION)
RECEPTION
PINPOINT TEST A: POOR AM (AMPLITUDE MODULATION)
OR FM (FREQUENCY MODULATION)
RECEPTION|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). 
DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. |
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| A1 CHECK THE AUDIO SYSTEM RECEPTION | |||||||||||||||||||||||||||
Does the poor reception only occur with the engine running?
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| A2 CHECK THE AUDIO SYSTEM RECEPTION WITH THE REAR WINDOW DEFROSTER ON | |||||||||||||||||||||||||||
Does the poor reception only occur with the rear window defroster on?
|
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| A3 CHECK THE GENERATOR | |||||||||||||||||||||||||||
Is the reception OK?
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| A4 CHECK THE IGNITION CIRCUITS | |||||||||||||||||||||||||||
Are the ignition components OK?
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| A5 CHECK THE REAR WINDOW DEFROSTER OPERATION | |||||||||||||||||||||||||||
Does the rear window defroster operate correctly?
|
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| A6 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) ANTENNA VOLTAGE OUTPUT | |||||||||||||||||||||||||||
Is the voltage greater than 11 volts?
|
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| A7 CHECK FOR VOLTAGE TO THE ANTENNA AND ANTENNA AMPLIFIER (IF EQUIPPED) | |||||||||||||||||||||||||||
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NOTE: The audio unit antenna cable is also known as the AM / FM 1 antenna cable.
Is the voltage greater than 11 volts?
|
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| A8 ISOLATE THE AUDIO UNIT ANTENNA | |||||||||||||||||||||||||||
Is the reception OK?
|
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| A9 ISOLATE THE FM (FREQUENCY MODULATION) 2 ANTENNA AMPLIFIER | |||||||||||||||||||||||||||
Is the reception OK?
|
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| A10 CHECK THE REAR WINDOW ANTENNA GRID | |||||||||||||||||||||||||||
Is the rear window antenna grid and connection to the FM 2 antenna amplifier OK?
|
|||||||||||||||||||||||||||
| A11 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||
Is the concern still present?
|
FM 2 antenna cable from the FM 1 antenna cable core, pin 1
FM 2 antenna cable core at the FM 2 antenna
PINPOINT TEST B: SATELLITE RADIO/SIRIUS TRAVEL LINK™/DIGITAL RADIO DATA LINK CONCERN|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). When a satellite radio subscription is active, the ESN of the satellite radio receiver built into the ACM associates with the VIN .
DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. NOTE: Carrying out a Master Reset of the SYNC system prior to diagnostics may resolve some satellite radio/Sirius Travel Link™/digital radio data link concerns. |
||||||||||||||||||||||||
| B1 CHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U1A00:87 | ||||||||||||||||||||||||
Is DTC U1A00:87 present?
|
||||||||||||||||||||||||
| B2 CHECK FOR PROMOTIONAL CHANNEL 184 | ||||||||||||||||||||||||
Does the satellite radio system receive channel 184 with normal sound quality?
|
||||||||||||||||||||||||
| B3 VERIFY AN ACTIVE SUBSCRIPTION | ||||||||||||||||||||||||
Does the display indicate the subscription has expired?
|
||||||||||||||||||||||||
| B4 CHECK THE VEHICLE SERVICE HISTORY FOR ACM (AUDIO FRONT CONTROL MODULE) REPLACEMENT | ||||||||||||||||||||||||
Does the vehicle service history indicate the ACM was recently replaced?
|
||||||||||||||||||||||||
| B5 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the VIN and the ESN on the SIRIUS customer file match the ESN and VIN retrieved from the vehicle?
|
||||||||||||||||||||||||
| B6 VERIFY THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) ON FILE MATCHES THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THE ESN (ELECTRONIC SERIAL NUMBER) FROM THE VEHICLE | ||||||||||||||||||||||||
Does the satellite radio system receive multiple channels with normal sound quality?
|
||||||||||||||||||||||||
| B7 SEND THE SIRIUS ACTIVATION SIGNAL AND RECHECK SIRIUS TRAVEL LINK™ FOR CORRECT OPERATION | ||||||||||||||||||||||||
Does the SIRIUS Travel Link™ operate correctly?
|
||||||||||||||||||||||||
| B8 ALLOW THE CATEGORIES TO UPDATE AND THEN CHECK SIRIUS TRAVEL LINK™ FOR CORRECT OPERATION | ||||||||||||||||||||||||
|
NOTE: The frequency of category updates varies and depends on the category and the SIRIUS infrastructure data load.
Does SIRIUS Travel Link™ operate correctly?
|
||||||||||||||||||||||||
| B9 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||
| B10 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
||||||||||||||||||||||||
| B11 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA SPLITTER CABLE | ||||||||||||||||||||||||
Does the system in question operate correctly?
|
||||||||||||||||||||||||
| B12 CHECK THE ANTENNA BASE AND MOUNTING SURFACE | ||||||||||||||||||||||||
Is antenna base and mounting free of corrosion?
|
||||||||||||||||||||||||
| B13 VERIFY THE COMPASS OPERATES CORRECTLY | ||||||||||||||||||||||||
Does the compass operate correctly?
|
||||||||||||||||||||||||
| B14 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA | ||||||||||||||||||||||||
Does the system in question operate correctly?
|
||||||||||||||||||||||||
| B15 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TO GROUND | ||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
||||||||||||||||||||||||
| B16 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||||
| B17 CHECK THE SERIAL DATA CIRCUITS FOR A SHORT TOGETHER | ||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||||||||
| B18 CHECK THE SERIAL DATA CIRCUITS FOR AN OPEN | ||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||||
| B19 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||
| B20 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST C: NO SOUND FROM ALL SPEAKERS|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). A short to ground or voltage in the circuitry to one of the speakers may cause multiple speakers to lose sound due to the built-in overload protection feature of the ACM . In this case, a speaker fault DTC sets. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||
| C1 VERIFY THE ACM (AUDIO FRONT CONTROL MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the ACM pass the network test?
|
||||||||||||||||||||||||||||||
| C2 VERIFY THE APIM (SYNC MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the APIM pass the network test?
|
||||||||||||||||||||||||||||||
| C3 VERIFY THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||||||||||||||
Does the DSP pass the network test?
|
||||||||||||||||||||||||||||||
| C4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C5 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C6 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||||||||||
Are any speaker Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||||||||||||||||
| C7 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR CORRECT VOLTAGE | ||||||||||||||||||||||||||||||
Is the voltage between 3.5 and 7 volts?
|
||||||||||||||||||||||||||||||
| C8 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||||||||||
| C9 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR A SHORT TO GROUND | ||||||||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||||||||||||||
| C10 CHECK THE DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) ENABLE CIRCUIT FOR AN OPEN | ||||||||||||||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||||||||||||||
| C11 CHECK THE ACM (AUDIO FRONT CONTROL MODULE) CONFIGURATION | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C12 CHECK FOR DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) CONFIGURATION | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C13 CHECK THE FRONT AUTOMOBILE AUDIO BUS (A2B) CABLE | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C14 CHECK THE REAR AUTOMOBILE AUDIO BUS (A2B) CABLE | ||||||||||||||||||||||||||||||
Is sound heard from all of the speakers?
|
||||||||||||||||||||||||||||||
| C15 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||||||||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||||||||||
| C16 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST D: POOR SOUND QUALITY OR DISTORTED SOUND FROM ONE OR MORE SPEAKERS (NOT ALL SPEAKERS)|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). Possible Sources
Visual Inspection and Pre-checks
|
||||
| D1 ISOLATE THE ZONE | ||||
Does applying pressure to a trim panel reduce or eliminate the audible noise?
|
||||
| D2 REMOVE AND INSPECT BEHIND/UNDERNEATH THE SUSPECT TRIM PANEL | ||||
Is the source of the noise located?
|
||||
| D3 CHECK THE SUSPECT SPEAKER FOR WATER INTRUSION | ||||
Are any watermarks present on the speaker?
|
||||
| D4 ISOLATE SPEAKER TO VERIFY NOISE | ||||
Is the noise still present in the suspect speaker?
|
PINPOINT TEST E: ONE OR MORE SPEAKER IS INOPERATIVE - ACM (AUDIO FRONT CONTROL MODULE)
CONTROLLED|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: On vehicles not equipped with the 10 speaker system, but equipped with tweeter speakers, the front door speaker and tweeter speaker share the same audio signal. If a concern exists with both speakers, retest the system with one of them disconnected to determine if the disconnected speaker is the cause of the fault. |
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| E6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST F: ONE OR MORE SPEAKER IS INOPERATIVE - DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
CONTROLLED|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F1 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F2 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F3 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F4 CHECK THE AUDIO CIRCUITS TO THE SPEAKER FOR AN OPEN | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F5 CHECK THE AUDIO SIGNAL TO THE SUSPECT SPEAKER | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| F6 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST G: THE AUDIO/SYNC SYSTEM DOES NOT OPERATE CORRECTLY FROM THE RADIO CONTROL PANEL|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| G1 CHECK THE RADIO CONTROL PANEL POWER SUPPLY CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||||
| G2 CHECK THE RADIO CONTROL PANEL GROUND CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||||
| G3 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO GROUND | ||||||||||||||||||
Is the resistance greater than 10,000 ohms?
|
||||||||||||||||||
| G4 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR A SHORT TO VOLTAGE | ||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||
| G5 CHECK THE LIN (LOCAL INTERCONNECT NETWORK) CIRCUIT FOR AN OPEN | ||||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||||
| G6 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST H: ONE OR MORE STEERING WHEEL CONTROL BUTTON IS INOPERATIVE|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| H1 CHECK FOR A VOLTAGE SIGNAL TO THE STEERING WHEEL SWITCH | ||||||||||||||||||
Is the voltage approximately 5 volts?
|
||||||||||||||||||
| H2 CHECK FOR A VOLTAGE SIGNAL TO THE TOP OF THE CLOCKSPRING | ||||||||||||||||||
Is the voltage approximately 5 volts?
|
||||||||||||||||||
| H3 CHECK THE CLOCKSPRING FOR AN OPEN | ||||||||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||||||||
| H4 CHECK FOR CORRECT SCCM (STEERING COLUMN CONTROL MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
Clockspring C218B, pin 11 (component side)
Clockspring C218C, pin 5 (component side)
PINPOINT TEST I: THE DISPLAY UNIT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY (NON-TOUCHSCREEN DISPLAY)|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool. |
|||||||||||||||||||
| I1 CHECK FOR A NETWORK CONCERN | |||||||||||||||||||
|
NOTE: The display screen is blank if a concern with the HS-CAN3 is present.
Does the ACM and the APIM pass the network test?
|
|||||||||||||||||||
| I2 CHECK FOR COMMUNICATION AND CONFIGURATION DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||
Are any communication or configuration related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||
| I3 CHECK FOR ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||
| I4 CHECK FOR APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||
Are any Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||
| I5 CHECK THE LVDS (LOW VOLTAGE DIFFERENTIAL SIGNALING) CABLE FOR AN OPEN | |||||||||||||||||||
|
NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.
Are the resistances less than 3 ohms?
|
|||||||||||||||||||
| I6 CHECK FOR CORRECT VOLTAGE TO THE DISPLAY UNIT | |||||||||||||||||||
|
NOTICE: Use the male Flex Probe 300-08057 (0.5 mm) or equivalent. Failure to use the correct probe may damage the LVDS cable.
Is the voltage greater than 11 volts?
|
|||||||||||||||||||
| I7 TEMPORARILY REMOVE THE POWER FROM THE APIM (SYNC MODULE) AND RECHECK THE SYSTEM OPERATION | |||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||
| I8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||
Is the concern still present?
|
To complete the diagnosis, navigate to the FDRS Guided Routine tab and carry out the procedure SYNC.
PINPOINT TEST J: THE DISPLAY UNIT IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY (TOUCHSCREEN DISPLAY)|
NOTE: The display unit display calibrates after each ignition cycle. Touching the display during an ignition cycle may cause the touchscreen to be inoperative. Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Circuit Tester and LVDS Adapter Kit 420-912 (Rotunda part number NUD420-912) or equivalent tool. |
||||||||||||
 COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||
|
PINPOINT TEST K: SOUND FROM THE SYNC SYSTEM (MUSIC/AUDIBLE PROMPTS) IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||
| K1 CHECK THE OPERATION OF THE SPEAKERS USING THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) MODE | |||||||||||||||||||||||||||||||
Do all of the speakers operate?
|
|||||||||||||||||||||||||||||||
| K2 CHECK THE SCCM (STEERING COLUMN CONTROL MODULE) STEERING WHEEL SWITCH PARAMETER IDENTIFICATIONS (PIDS) | |||||||||||||||||||||||||||||||
Do the Parameter Identifications (PIDs) correspond correctly?
|
|||||||||||||||||||||||||||||||
| K3 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO GROUND | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| K4 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO VOLTAGE | |||||||||||||||||||||||||||||||
Is any voltage present?
|
|||||||||||||||||||||||||||||||
| K5 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TOGETHER | |||||||||||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
|||||||||||||||||||||||||||||||
| K6 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR AN OPEN | |||||||||||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
|||||||||||||||||||||||||||||||
| K7 CHECK FOR AN AC (ALTERNATING CURRENT) VOLTAGE SIGNAL FROM THE APIM (SYNC MODULE) OUTPUT CIRCUITS | |||||||||||||||||||||||||||||||
Is a fluctuating AC voltage present?
|
|||||||||||||||||||||||||||||||
| K8 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| K9 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST L: THE LEFT OR RIGHT SPEAKERS ARE INOPERATIVE WHEN USING THE CD (COMPACT DISC)
PLAYER INPUT|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - System Operation and
Component Description (415-00 Information and Entertainment System -
General Information, Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||
| L1 CHECK THE OPERATION OF THE SPEAKERS USING THE AM (AMPLITUDE MODULATION) / FM (FREQUENCY MODULATION) MODE | ||||||||||||||||||||||
Do all of the speakers operate?
|
||||||||||||||||||||||
| L2 CHECK FOR GFM (GENERIC FUNCTION MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||||||
Is any DTC present?
|
||||||||||||||||||||||
| L3 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TO GROUND | ||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
||||||||||||||||||||||
| L4 CHECK THE GFM (GENERIC FUNCTION MODULE) OUTPUT CIRCUITS FOR A SHORT TO VOLTAGE | ||||||||||||||||||||||
Is any voltage present?
|
||||||||||||||||||||||
| L5 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR A SHORT TOGETHER | ||||||||||||||||||||||
Are the resistances greater than 10,000 ohms?
|
||||||||||||||||||||||
| L6 CHECK THE APIM (SYNC MODULE) OUTPUT CIRCUITS FOR AN OPEN | ||||||||||||||||||||||
Are the resistances less than 3 ohms?
|
||||||||||||||||||||||
| L7 CHECK FOR CORRECT GFM (GENERIC FUNCTION MODULE) OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||||||
| L8 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST M: VOICE COMMAND IS INOPERATIVE OR OUTGOING AUDIO IS NOT TRANSMITTED DURING A PHONE CALL|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||
|
PINPOINT TEST N:
USB (UNIVERSAL SERIAL BUS)
INPUT CONCERN|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
|||||||||||||||
|
PINPOINT TEST O: UNABLE TO PAIR BLUETOOTH DEVICE OR THE BLUETOOTH FUNCTIONALITY IS INOPERATIVE|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). Possible Sources
|
| COMPLETE THE FDRS GUIDED ROUTINE |
|
PINPOINT TEST P: AN INDIVIDUAL BLUETOOTH DEVICE OR FEATURE IS INOPERATIVE|
NOTE: If an individual Bluetooth device is able to pair with the SYNC system, there are no concerns with the APIM . Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). Instruct the vehicle owner to review the device compatibility list. Refer to the appropriate Ford authorized website to view a list of compatible devices and features. Not all phone features are available through the SYNC system. Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST Q: THE 911 ASSIST OR EMERGENCY ASSISTANCE NOT OPERATIONAL MESSAGE DISPLAYS|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). Possible Sources
|
||||
| Q1 VERIFY THE 911 ASSIST OR EMERGENCY ASSISTANCE FEATURE IS ENABLED | ||||
Is the 911 Assist or Emergency Assistance setting enabled?
|
||||
| Q2 CHECK FOR CONTINUOUS MEMORY DIAGNOSTIC TROUBLE CODES (CMDTCS) | ||||
Are any Continuous Memory Diagnostic Trouble Codes (CMDTCs) present?
|
||||
| Q3 CHECK THE VEHICLE SERVICE HISTORY | ||||
Is any recent service action with the RCM or APIM noted?
|
||||
| Q4 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||
Is the concern still present?
|
PINPOINT TEST R: THE NAVIGATION SYSTEM OR COMPASS IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation).
DTC Fault Trigger Conditions
Possible Sources
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Kit Tool 420-525 (Rotunda part number NUD420-525) or equivalent tool. |
|||||||||||||||||||||
| R1 CHECK FOR ABS (ANTI-LOCK BRAKE SYSTEM) MODULE NETWORK COMMUNICATION | |||||||||||||||||||||
Is DTC U0121:00 present?
|
|||||||||||||||||||||
| R2 CHECK THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA RECEPTION | |||||||||||||||||||||
Are 3 or more satellites displayed for "Number of Satellites" and is "3D fix obtained" displayed for "fix Mode"?
|
|||||||||||||||||||||
| R3 CHECK COMPASS FOR CORRECT OPERATION | |||||||||||||||||||||
Does the compass operate correctly?
|
|||||||||||||||||||||
| R4 CHECK FOR CORRECT APIM (SYNC MODULE) OUTPUT VOLTAGE FROM THE GPS (GLOBAL POSITIONING SYSTEM) CABLE CONNECTION | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| R5 CHECK FOR PROMOTIONAL CHANNEL 184 | |||||||||||||||||||||
Does the satellite radio system receive channel 184 with normal sound quality?
|
|||||||||||||||||||||
| R6 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OUTPUT VOLTAGE TO THE SATELLITE RADIO ANTENNA CABLE | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| R7 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| R8 ISOLATE THE GPS (GLOBAL POSITIONING SYSTEM) /SATELLITE RADIO ANTENNA SPLITTER CABLE | |||||||||||||||||||||
Does the compass operate correctly?
|
|||||||||||||||||||||
| R9 CHECK FOR VOLTAGE TO THE GPS (GLOBAL POSITIONING SYSTEM) ANTENNA | |||||||||||||||||||||
Is the voltage between 4.7 and 5.8 volts?
|
|||||||||||||||||||||
| R10 CHECK THE AUDIO UNIT ANTENNA BASE AND MOUNTING SURFACE | |||||||||||||||||||||
Is audio unit base and mounting free of corrosion?
|
|||||||||||||||||||||
| R11 CHECK THE AUDIO UNIT ANTENNA | |||||||||||||||||||||
Does the compass operate correctly?
|
|||||||||||||||||||||
| R12 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||
| R13 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||
Is the concern still present?
|
GPS cable core (component side)
PINPOINT TEST S: THE SYNC CONNECT REMOTE START FEATURE IS INOPERATIVE|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation).
The vehicle does not remote start if any of the following conditions are present:
Possible Sources
NOTICE: Use the correct probe adapter(s) when making measurements. Failure to use the correct probe adapter(s) may damage the connector. NOTE: This pinpoint test does not diagnose dealer installed remote start systems. |
||||||||||||||||
| S1 CHECK THE REMOTE START FEATURE ENABLE/DISABLE SETTING | ||||||||||||||||
Is the remote start feature enabled?
|
||||||||||||||||
| S2 CHECK THE PARK DETECT SWITCH INPUT | ||||||||||||||||
Does the PRNDL display correctly?
|
||||||||||||||||
| S3 CHECK FOR BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||
Are any BCM Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||
| S4 CHECK FOR PCM (POWERTRAIN CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||
Are any PCM Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||||||
| S5 CHECK THE WAKE-UP CIRCUIT FOR VOLTAGE AT THE PCM (POWERTRAIN CONTROL MODULE) USING THE BCM (BODY CONTROL MODULE) PID (PARAMETER IDENTIFICATION) PCM WAKE-UP OUTPUT CONTROL (PCM_WKUP_CTRL) | ||||||||||||||||
Is the voltage greater than 11 volts?
|
||||||||||||||||
| S6 CHECK THE WAKE-UP CIRCUIT FOR AN OPEN | ||||||||||||||||
Is the resistance less than 3 ohms?
|
||||||||||||||||
| S7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION | ||||||||||||||||
Is the concern still present?
|
PINPOINT TEST T: THE SYNC CONNECT FEATURE IS INOPERATIVE OR DOES NOT OPERATE CORRECTLY|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). TCU Antenna Cable Connections 
DTC Fault Trigger Conditions
Possible Sources
Visual Inspection and Pre-checks
NOTE: Prior to carrying out diagnostics, it may be beneficial to determine the cause using the Antenna Tool Kit (refer to the Rotunda catalog for the latest part number) or equivalent tool. NOTE: This pinpoint test presumes the Diagnostic Pre-Checks have been completed. |
||||||||||||||||||
| T1 VERIFY THE TCU (TELEMATIC CONTROL UNIT MODULE) PASSES THE NETWORK TEST | ||||||||||||||||||
Does the TCU pass the network test?
|
||||||||||||||||||
| T2 CHECK FOR TCU (TELEMATIC CONTROL UNIT MODULE) DIAGNOSTIC TROUBLE CODES | ||||||||||||||||||
Is any DTC present?
|
||||||||||||||||||
| T3 VERIFY THE ONBOARD SERIAL NUMBER | ||||||||||||||||||
Is the onboard Modem Serial Number (ESN) present?
|
||||||||||||||||||
| T4 RESET THE TCU (TELEMATIC CONTROL UNIT MODULE) AND RECHECK FOR THE ONBOARD SERIAL NUMBER | ||||||||||||||||||
Is the onboard Modem Serial Number (ESN) present?
|
||||||||||||||||||
| T5 CHECK FOR CORRECT SYSTEM OPERATION | ||||||||||||||||||
Is concern is still present?
|
||||||||||||||||||
| T6 CHECK FOR UPDATED SOFTWARE | ||||||||||||||||||
Is concern is still present?
|
||||||||||||||||||
| T7 CHECK THE TCU (TELEMATIC CONTROL UNIT MODULE) CELL PHONE SIGNAL STRENGTH STATUS | ||||||||||||||||||
Is the cellular signal between -85 dBm to -95 dBm?
|
||||||||||||||||||
| T8 VERIFY THE TCU (TELEMATIC CONTROL UNIT MODULE) AUTHORIZATION STATUS | ||||||||||||||||||
Is "Wait for Auth" or "Authorized" displayed?
|
||||||||||||||||||
| T9 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS IN FACTORY MODE | ||||||||||||||||||
Is "Factory Mode" displayed?
|
||||||||||||||||||
| T10 RECHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS IN FACTORY MODE | ||||||||||||||||||
Is "Factory Mode" still displayed?
|
||||||||||||||||||
| T11 RESET THE VEHICLE CONNECTIVITY SETTINGS | ||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||
| T12 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS UN-PROVISIONED | ||||||||||||||||||
Is "Un-Provisioned" displayed?
|
||||||||||||||||||
| T13 CHECK FOR CORRECT VEHICLE OPERATION | ||||||||||||||||||
Does the function in question operate when tested in the vehicle?
|
||||||||||||||||||
| T14 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS AUTHORIZED | ||||||||||||||||||
Is "Authorized" displayed?
|
||||||||||||||||||
| T15 CHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS WAITING FOR AUTHORIZATION | ||||||||||||||||||
Is "Waiting for Auth" displayed?
|
||||||||||||||||||
| T16 ADD THE VIN (VEHICLE IDENTIFICATION NUMBER) AND THEN RECHECK IF THE TCU (TELEMATIC CONTROL UNIT MODULE) IS AUTHORIZED | ||||||||||||||||||
Is "Authorized" displayed?
|
||||||||||||||||||
| T17 CHECK FOR LOST COMMUNICATION DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||||||||
Are any lost communication Diagnostic Trouble Codes (DTCs) set in any audio system module?
|
||||||||||||||||||
| T18 CARRY OUT A SYNC SYSTEM MASTER RESET | ||||||||||||||||||
|
NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, deletes any Bluetooth devices paired with the SYNC system, removes any Wi-Fi network connections (cancelling any system update download or installation in progress), erases the saved destinations (home, favorites, and previous), and deletes any devices paired with the FordPass mobile application.
Is the concern still present?
|
||||||||||||||||||
| T19 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OUTPUT VOLTAGE TO THE PRIMARY CELLULAR ANTENNA CABLE | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| T20 CHECK FOR VOLTAGE TO THE PRIMARY CELLULAR ANTENNA | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| T21 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
primary cellular antenna cable core at the audio unit antenna
PINPOINT TEST U: THE VEHICLE WI-FI HOTSPOT FEATURE IS INOPERATIVE, EXPERIENCING POOR DATA SPEED OR CANNOT STREAM ANY DATA|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Component Location
(415-00 Information and Entertainment System - General Information,
Description and Operation). TCU Antenna Cable Connections
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||
| U1 CHECK FOR CORRECT SYNC CONNECT OPERATION | ||||||||||||||||||
Does the SYNC Connect feature operate?
|
||||||||||||||||||
| U2 COMPARE THE WI-FI SPEED TO A SECOND DEVICE | ||||||||||||||||||
Is the data speed of the vehicle 50% or less than the second device?
|
||||||||||||||||||
| U3 CHECK FOR TCU (TELEMATIC CONTROL UNIT MODULE) SECONDARY CELLULAR ANTENNA VOLTAGE OUTPUT | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| U4 CHECK FOR VOLTAGE TO THE SECONDARY CELLULAR ANTENNA | ||||||||||||||||||
Is the voltage approximately 1.8 volts?
|
||||||||||||||||||
| U5 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST V: SYNC APPLINK CONCERN|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation).
Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST W: ANDROID AUTO™ OR APPLE CARPLAY™ CONCERN|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation).
Possible Sources
|
| COMPLETE THE FDRS GUIDED ROUTINE |
|
PINPOINT TEST X: OTHER VEHICLE WI-FI HOTSPOT CONCERN|
Normal Operation and Fault Conditions
REFER to: Information and Entertainment System - Overview (415-00
Information and Entertainment System - General Information, Description
and Operation). The SYNC system is unable to discover or log onto an unsecure Wi-Fi connection
The SYNC system is unable to discover or log onto an unsecure Wi-Fi connection The SYNC Wi-Fi connection does not operate correctly
The SYNC Wi-Fi connection does not operate correctly A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot
A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot
A device (smartphone/laptop) is unable to discover the vehicle Wi-Fi Hotspot Possible Sources
|
| Diagnostic steps are not provided for this symptom or DTC. REFER to: Diagnostic Methods (100-00 General Information, Description and Operation). |
PINPOINT TEST Y: U0100:00 (ACM (AUDIO FRONT CONTROL MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM and the TCU communicates with the PCM over the CAN . If the ACM or the TCU does not receive messages from the PCM , features such as the speed compensated volume can be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| Y1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| Y2 CHECK THE COMMUNICATION NETWORK | |||||||||
Does the PCM pass the network test?
|
|||||||||
| Y3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| Y4 CHECK FOR PCM (POWERTRAIN CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| Y5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0100:00 | |||||||||
Is DTC U0100:00 still present?
|
|||||||||
| Y6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| Y7 CHECK FOR CORRECT PCM (POWERTRAIN CONTROL MODULE) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST Z: U0140:00 (DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, GFM (GENERIC FUNCTION MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The DSP , the TCU and the GFM communicates with the BCM over the CAN . If the APIM or the GFM does not receive messages from the BCM , the display screen brightness not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| Z1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| Z2 CHECK THE COMMUNICATION NETWORK | ||||||||||||
Does the BCM pass the network test?
|
||||||||||||
| Z3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| Z4 CHECK FOR NON-NETWORK BCM (BODY CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| Z5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0140:00 | ||||||||||||
Is DTC U0140:00 still present?
|
||||||||||||
| Z6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| Z7 CHECK FOR CORRECT BCM (BODY CONTROL MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AA: U0155:00 (ACM (AUDIO FRONT CONTROL MODULE)
. DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM , the DSP and the TCU communicates with the IPC over the CAN . If messages are missing or not received from the IPC , features such as the display illumination or warning chimes may not operate correctly. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AA1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| AA2 CHECK THE COMMUNICATION NETWORK | ||||||||||||
Does the IPC pass the network test?
|
||||||||||||
| AA3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AA4 CHECK FOR NON-NETWORK IPC (INSTRUMENT PANEL CLUSTER) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AA5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0155:00 | ||||||||||||
Is DTC U0155:00 still present?
|
||||||||||||
| AA6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| AA7 CHECK FOR CORRECT IPC (INSTRUMENT PANEL CLUSTER) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AB: U0238:00 (ACM (AUDIO FRONT CONTROL MODULE)
)|
Normal Operation and Fault Conditions The ACM communicates with the DSP over the CAN . If messages are missing or not received from the DSP , SYNC features may be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AB1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AB2 CHECK THE COMMUNICATION NETWORK | ||||||
Does the DSP pass the network test?
|
||||||
| AB3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AB4 CHECK FOR NON-NETWORK DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AB5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0238:00 | ||||||
Is DTC U0238:00 still present?
|
||||||
| AB6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AB7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AC: U0184:00 (DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, GFM (GENERIC FUNCTION MODULE)
)|
Normal Operation and Fault Conditions The DSP and the GFM communicates with the ACM over the CAN . If messages are missing or not received from the ACM , SYNC features may be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||
| AC1 VERIFY THE CONCERN | |||||||||
Is an observable symptom present?
|
|||||||||
| AC2 CHECK THE COMMUNICATION NETWORK | |||||||||
Does the ACM pass the network test?
|
|||||||||
| AC3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AC4 CHECK FOR NON-NETWORK ACM (AUDIO FRONT CONTROL MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
|||||||||
| AC5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0184:00 | |||||||||
Is DTC U0184:00 still present?
|
|||||||||
| AC6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN | |||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
|||||||||
| AC7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||
Is the concern still present?
|
PINPOINT TEST AD: U0198:00 (DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
)|
Normal Operation and Fault Conditions The DSP communicates with the TCU over the CAN . If messages are missing or not received from the TCU , SYNC features may be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AD1 VERIFY THE CONCERN | ||||||
Is an observable symptom present?
|
||||||
| AD2 CHECK THE COMMUNICATION NETWORK | ||||||
Does the TCU pass the network test?
|
||||||
| AD3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AD4 CHECK FOR NON-NETWORK TCU (TELEMATIC CONTROL UNIT MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||
| AD5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0198:00 | ||||||
Is DTC U0198:00 still present?
|
||||||
| AD6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN | ||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||
| AD7 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||
Is the concern still present?
|
PINPOINT TEST AE: U0253:00 (ACM (AUDIO FRONT CONTROL MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The ACM , the DSP and the TCU communicates with the APIM over the CAN . If messages are missing or not received from the APIM , SYNC features may be inoperative. DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AE1 VERIFY THE CONCERN | ||||||||||||
Is an observable symptom present?
|
||||||||||||
| AE2 CHECK THE COMMUNICATION NETWORK | ||||||||||||
Does the APIM pass the network test?
|
||||||||||||
| AE3 CHECK FOR NON-NETWORK DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AE4 CHECK FOR NON-NETWORK APIM (SYNC MODULE) DIAGNOSTIC TROUBLE CODES (DTCS) | ||||||||||||
Are any non-network Diagnostic Trouble Codes (DTCs) present?
|
||||||||||||
| AE5 RECHECK FOR DTC (DIAGNOSTIC TROUBLE CODE) U0253:00 | ||||||||||||
Is DTC U0253:00 still present?
|
||||||||||||
| AE6 CHECK FOR OTHER CAUSES OF COMMUNICATION NETWORK CONCERN | ||||||||||||
|
NOTE: If new modules were installed prior to the DTC being set, the module configuration can be incorrectly set during the PMI or the PMI may not have been carried out.
Is the observable symptom still present?
|
||||||||||||
| AE7 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AF: U3003:16 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, GFM (GENERIC FUNCTION MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Refer to Wiring Diagrams Cell 132 for schematic and connector information. Normal Operation and Fault Conditions The modules monitor the supplied voltage and set a DTC if it falls below a threshold. DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||
| AF1 RECHECK FOR LOW VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Is DTC U3003:16 still present?
|
|||||||||||||||||||||||||||||||
| AF2 CHECK FOR CHARGING SYSTEM DIAGNOSTIC TROUBLE CODES (DTCS) | |||||||||||||||||||||||||||||||
Are any voltage-related Diagnostic Trouble Codes (DTCs) present?
|
|||||||||||||||||||||||||||||||
| AF3 CHECK THE BATTERY CONDITION AND STATE OF CHARGE | |||||||||||||||||||||||||||||||
Is the battery OK and fully charged?
|
|||||||||||||||||||||||||||||||
| AF4 COMPARE THE SUSPECT MODULE VOLTAGE SUPPLY PID (PARAMETER IDENTIFICATION) TO THE BATTERY VOLTAGE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AF5 CHECK THE MODULE VOLTAGE SUPPLY CIRCUIT FOR HIGH RESISTANCE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AF6 CHECK THE SUSPECT MODULE GROUND CIRCUIT FOR HIGH RESISTANCE | |||||||||||||||||||||||||||||||
Is the voltage reading within 0.2 volt of the recorded battery voltage?
|
|||||||||||||||||||||||||||||||
| AF7 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AF8 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AF9 CHECK FOR CORRECT GFM (GENERIC FUNCTION MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AF10 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
|||||||||||||||||||||||||||||||
| AF11 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | |||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AG: U3003:17 (ACM (AUDIO FRONT CONTROL MODULE)
, APIM (SYNC MODULE)
, GFM (GENERIC FUNCTION MODULE)
, DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE)
, TCU (TELEMATIC CONTROL UNIT MODULE)
)|
Normal Operation and Fault Conditions The modules monitor the supplied voltage and set a DTC if it rises above a threshold. DTC Fault Trigger Conditions
Possible Sources
NOTE: DTC U3003:17 may be stored in the module memory due to past battery charging or vehicle jump starting events. |
||||||||||||||||||
| AG1 CHECK FOR HIGH VOLTAGE DIAGNOSTIC TROUBLE CODES (DTCS) SET IN OTHER MODULES | ||||||||||||||||||
Are any charging or over-voltage related voltage Diagnostic Trouble Codes (DTCs) present in multiple modules?
|
||||||||||||||||||
| AG2 CHECK THE BATTERY VOLTAGE WITH THE ENGINE RUNNING | ||||||||||||||||||
Does the battery voltage rise to 15.5 volts or higher?
|
||||||||||||||||||
| AG3 CHECK IF THE HIGH VOLTAGE DTC (DIAGNOSTIC TROUBLE CODE) IS STILL PRESENT | ||||||||||||||||||
Is DTC U3003:17 still present?
|
||||||||||||||||||
| AG4 CHECK FOR CORRECT ACM (AUDIO FRONT CONTROL MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||
| AG5 CHECK FOR CORRECT APIM (SYNC MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||
| AG6 CHECK FOR CORRECT GFM (GENERIC FUNCTION MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||
| AG7 CHECK FOR CORRECT DSP (AUDIO DIGITAL SIGNAL PROCESSING MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
||||||||||||||||||
| AG8 CHECK FOR CORRECT TCU (TELEMATIC CONTROL UNIT MODULE) OPERATION | ||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AH: INVALID DATA RECEIVED|
DTC Fault Trigger Conditions
Possible Sources
|
||||||
| AH1 CHECK FOR DIAGNOSTIC TROUBLE CODES (DTCS) FROM THE MODULE SENDING INVALID DATA | ||||||
Are any Diagnostic Trouble Codes (DTCs) present from the module sending the invalid data?
|
PINPOINT TEST AI: MODULE CONFIGURATION FAULT|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||
| AI1 CARRY OUT THE PMI (PROGRAMMABLE MODULE INSTALLATION) FOR THE SUSPECT MODULE | ||||||||||||||||||||||||||||||
Is the original DTC still present?
|
PINPOINT TEST AJ: INTERNAL MODULE FAILURE|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||||||||||||||||||||||||||
| AJ1 INSTALL A NEW SUSPECT MODULE | |||||||||||||||||||||||||||||||||||||||||||||
Is the concern still present?
|
PINPOINT TEST AK:
TCU (TELEMATIC CONTROL UNIT MODULE)
DTC (DIAGNOSTIC TROUBLE CODE)
U3000:04, U3000:09 OR U3000:52|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| AK1 CLEAR THE DTC (DIAGNOSTIC TROUBLE CODE) AND RECHECK THE SYSTEM | ||||||||||||
Is the DTC still present?
|
||||||||||||
| AK2 PROGRAM THE TCU (TELEMATIC CONTROL UNIT MODULE) | ||||||||||||
Is the concern still present?
|
PINPOINT TEST AL:
APIM (SYNC MODULE)
LOST COMMUNICATION TO A MODULE|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||||||||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||||||||||||||||||||
|
PINPOINT TEST AM:
APIM (SYNC MODULE)
INVALID DATA RECEIVED|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
|||||||||||||||
|
PINPOINT TEST AN:
APIM (SYNC MODULE)
CONFIGURATION|
DTC Fault Trigger Conditions
Possible Sources
|
|||||||||||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
|||||||||||||||||||||
|
PINPOINT TEST AO:
APIM (SYNC MODULE)
INTERNAL MODULE CONCERN|
DTC Fault Trigger Conditions
Possible Sources
|
||||||||||||
| COMPLETE THE FDRS GUIDED ROUTINE |
||||||||||||
|
Description and Operation - Information and Entertainment System - System Operation and Component Description
System Operation
System Diagram
NOTE:
The system diagrams includes all component options. Some components may not be equipped on the vehicle...
General Procedures - Bezel Diagnostics
Check
NOTE:
If there is a concern with one of the following components
and Bezel Diagnostics cannot be accessed, obtain the module part number
or ESN by referencing the label attached to the module...
Other information:
Ford Ecosport 2014-2024 Service and Repair Manual: Description and Operation - Battery and Battery Charging Health and Safety Precautions
WARNING: Batteries contain sulphuric acid, avoid contact with skin, eyes or clothing. Wear safety goggles when working near the battery to protect against possible splashing of the acid solution. WARNING: EYE CONTACT: If acid comes into contact with the eyes, flush immediately with plenty of running water for a minimum of 15 minutes...
Ford Ecosport 2014-2024 Service and Repair Manual: General Procedures - Driveshaft Angle Measurement
Check NOTE: This procedure does not apply to CV joints, flex couplers or double cardan joints that are used in some driveshafts. This check is for single-cross and roller-style joints found in the driveshafts. NOTE: Prior to checking driveline angularity, inspect the U-joints for correct operation...
Categories
- Manuals Home
- 2nd Gen Ford Ecosport Service Manual (2014 - 2024)
- Body and Paint
- Removal and Installation - Roof Rail
- Description and Operation - Evaporative Emissions - System Operation and Component Description
- Removal and Installation - Block Heater
- Removal and Installation - Starter Motor
Removal and Installation - Oil Pressure Switch
Materials
Name Specification Motorcraft® Thread Sealant with PTFETA-24-B WSK-M2G350-A2
Removal
NOTE: Removal steps in this procedure may contain installation details.
With the vehicle in NEUTRAL, position it on a hoist.Refer to: Jacking and Lifting - Overview (100-02 Jacking and Lifting, Description and Operation).
If equipped, remove the bolts and the underbody shield.
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